Problem: You may get any one of the following errors when you run Xscape Network Chat for the first time.

• Component MSWINSCK.OCX or one of its dependencies is not correctly registered: a file is missing or invalid.
• Runtime Error 339
• The File MSWINSCK.OCX is out of date or missing. This program requires a new version.

Solution: Download MSWINSCK.ZIP (54 KB) and extract the file into your windows system folder. Here is how to install the required Microsoft Library file into your windows system folder.

FOR WINDOWS NT, 2000, XP

1) Extract MSWINSCK.OCX into the windows system folder - c:\windows\system32

2) Type the following command in Start-->Run to register this library file:

regsvr32 c:\WINNT\system32\MSWINSCK.OCX

3) You should see a message saying "DllRegisterServer ... succeeded"

FOR WINDOWS 9x/Me

1) Extract MSWINSCK.OCX into the windows system folder - c:\windows\system

2) Type the following command in Start-->Run to register this library file:

regsvr32 c:\windows\system\MSWINSCK.OCX

3) You should see a message saying "DllRegisterServer ... succeeded"

Send us an email if you've got any problems with Xscape Network Chat. Write-in with the exact nature of the problem and if possible under what situation the problem occurred.